TERMS & CONDITIONS

Protecting your privacy and ensuring your safety are paramount to us at Of Dirt and Grace.  We employ secure payment verification through trusted third-party banking, and we handle your data with care.Your trust is our foundation. We want you to feel secure in knowing that your interactions with us are always handled with the highest level of respect and discretion. Please see our Privacy Notice below.

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Registered name: OF DIRT & GRACE LTD

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We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.

 

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

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Contact details

Email: contact@ofdirtandgrace.com

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What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Date of birth

• Payment details (including card or bank information for transfers and direct debits)

• Health information (including dietary requirements, allergies and health conditions)

• Account information

• Website user information (including user journeys and cookie tracking)

• Records of meetings and decisions

• Information relating to compliments or complaints

 

We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:

• Health information

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Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

 

If you make a request, we must respond to you without undue delay and in any event within one month.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

  • We process personal information as part of our legitimate interest to provide effective and personalised coaching services, and events. Collecting this information is necessary to fulfil client bookings, communicate important service details, and improve our offerings tailored to individual needs. The benefits of this processing include enabling us to maintain client relationships, deliver timely and relevant services, and provide a safe, supportive environment for our coaching sessions and events. We only collect the minimum information necessary and take steps to protect client privacy. We have balanced our interests with the rights of individuals and ensured that our processing does not unfairly impact or risk harm to our clients. Our clients expect and benefit from this data use to receive high-quality, personalised care and support.

  • As part of our legitimate interests, we process personal information to carry out direct marketing communications related to our holistic goods, somatic coaching services, and events. This processing enables us to inform customers about relevant offers, new products, upcoming events, and services that may benefit them. We have carefully balanced our legitimate interests against the privacy rights of individuals and have ensured that marketing communications are targeted and respectful, avoiding undue intrusion or harm. We only send marketing to individuals who have an existing relationship with us or who have shown interest in our offerings. Individuals have the right to object to receiving marketing communications at any time, and we provide clear options to opt out or unsubscribe from such communications easily.

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

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Where we get personal information from

• Directly from you

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How long we keep information

We do not retain personal data for longer than is necessary to fulfil the purposes for which it was collected, including to provide goods and services, comply with legal obligations, resolve disputes, and enforce our agreements.

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The exact length of time we keep personal information varies depending on the type of data and the purpose for processing. When personal data is no longer needed, we ensure it is securely deleted or anonymized.

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While we do not have a formal retention schedule, we regularly review the personal data we hold and take reasonable steps to delete or anonymize data that is no longer required.

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By limiting the retention of personal data, we comply with the UK GDPR principle of storage limitation and minimise any potential risks associated with keeping personal information longer than necessary.

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If you have any questions about our data retention practices or wish to request the deletion of your personal data, please contact us.

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Who we share information with

Data processors

Wix.com Ltd

This data processor does the following activities for us: Wix acts as a data processor when handling personal data on our behalf for website hosting, payment processing (via Wix Payments), and related services. They provide the platform infrastructure but do not control the purposes or means of your customers\' data processing, which you as the site owner control.

 

Others we share personal information with

• Professional or legal advisors

• Financial or fraud investigation authorities

• Relevant regulatory authorities

• Organisations we’re legally obliged to share personal information with

• Suppliers and service providers

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Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

 

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Wix.com Ltd

Category of recipient: Cloud computing and online services provider

Country the personal information is sent to: International, operating data centres globally including United States, Europe and the UK

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

 

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

 

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Wix.com Ltd

Category of recipient: Cloud computing and online services provider

Country the personal information is sent to: International, operating data centres globally including United States, Europe and the UK

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

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How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated 23 August 2025