DELIVERY & RETURNS

SHIPPING POLICY

Welcome to Of Dirt and Grace's Shipping & Returns section. Here, we aim to provide you with clear and concise information about our shipping methods, packaging, and associated costs. Our commitment to transparency and reliability ensures that you can shop with confidence, knowing exactly what to expect.

We understand the importance of trust in online shopping, and we want to earn and maintain your loyalty. As a result, we prioritise using plain, straightforward language to communicate our shipping policies, fostering a sense of security and reliability for our valued customers.

Some products sold on this website are shipped directly from our third-party suppliers via dropshipping. Shipping times may vary depending on the supplier location and product availability.

Typically an estimated delivery times will be provided at checkout but typically range between 5 to 21 business days.

Shipping costs will be calculated at checkout and may vary based on the supplier and customer location.

Once your order is shipped, you will typically receive a tracking number to monitor your shipment.

Please note that we are not responsible for delays caused by the shipping carriers or customs processes.

RETURN & EXCHANGE POLICY

At Of Dirt and Grace, we understand that sometimes, a change of mind or dissatisfaction with a product may occur. This is why we have designed a straightforward return policy that prioritizes your satisfaction. Our aim is to provide you with clear guidance should you need to exchange or return a product, ensuring that you can shop with peace of mind.

We believe that a transparent and customer-focused return & exchange policy is essential in building trust and confidence. This commitment reflects our dedication to your overall satisfaction and sets the foundation for a positive shopping experience with us.

We accept returns within 30 days of the delivery date.

To be eligible for a return, products must be unused, in the original packaging, and in the same condition as when received.

To initiate a return, please contact our customer service at contact@ofdirtandgrace.com within 14 days of receiving your order with your order details and reason for return.

Return shipping costs are the responsibility of the customer.

Please do not send returns directly to the supplier. All returns must be approved by us and returned to the specified return address we provide.

Refunds will be issued to the original payment method once the returned item is received and inspected. Original shipping fees are non-refundable.

Some items may be non-returnable; these will be clearly indicated on the product page (e.g., customized or hygiene products).

If you receive a defective or incorrect item, please contact us immediately so we can resolve the issue either with a replacement or a refund.

Additional Information:

Because some products are shipped from third-party suppliers, return policies and shipping times may vary slightly depending on the supplier.

We strive to provide clear communication and prompt responses to all shipping and return inquiries to ensure customer satisfaction.